Orbi Satellite Not Connecting? Don’t Panic – Try These Easy Solutions
Orbi satellite not connecting is one of the most common issues that are faced by Orbi users. Users complain about the Orbi satellite not connected but powered On every now and again. So we will understand why this issue shows up on your device.
Well, Orbi router is one of the most prominent mesh WiFi routers on the market. These routers are known for their wireless capabilities and the features they come with. Although Orbi WiFi systems are designed in a robust way, there is always room for issues to show up.
In this post, we will first understand why you get to observe the Orbi satellite not connected and then we will go through the troubleshooting steps.
Reasons why Orbi Satellite not Connecting
It is important that you understand the root cause of the Orbi satellite not being connected issue in the first place. Once you identify the reasons behind the issue, you can smoothly go ahead with the troubleshooting process.
- Orbi satellite is not synced with the main router
- The satellite is not within the range of the Orbi router
- Orbi router powered Off
- Outdated firmware on your Orbi WiFi system
- Improper placement of satellites
- Interference from other wireless devices
Troubleshooting the Orbi Satellite not Connecting Issue
Now that you have been through the aforementioned possible reasons behind the Orbi satellite not connected issue, you can proceed with the troubleshooting steps. If you have already performed these steps, then you can also learn how to sync the Orbi satellite.
- Checking power and cable connections
First of all, you should ensure that the Orbi satellite is connected to the power supply. Try to use any other power outlet to ensure that the power outlet is not at fault.
- Resetting the satellite and main router
If the Orbi satellite not connecting issue persists, make sure you reset the Orbi satellite and the main unit as well. Press and hold the reset button on your satellite and the main unit for a few seconds. After that, your Orbi system will revert to the factory default settings.
Make sure you reconfigure your device using the Orbi app afterward.
- Updating firmware and software
Open the Orbi app and go to Settings. Now, navigate to the Firmware Update page to check for the latest update on your device. If the latest update is available, make sure you follow the in-app instructions to upgrade your Orbi WiFi system’s firmware to the latest version.
- Adjusting Wi-Fi channel settings
Login to the Orbi router and adjust the WiFi channels of your network. To find the optimum wireless channel, you can refer to the Orbi router product manual or search the internet.
- Using the Orbi app to diagnose and resolve issues
If you still face the same issue, use the Orbi app to diagnose the issues and fix them without any hassle.
Additional Tips to Resolve Orbi Satellite Connectivity Issues
Here are some of the additional tips and tricks to resolve the Orbi satellite connectivity issues and enhance the performance of the Orbi WiFi system;
- Proper placement of satellites and main router
Make sure the Orbi satellites are placed at an optimal distance from your router. The satellites should not be placed too far away from the main Orbi unit.
- Using Ethernet backhaul instead of wireless
If you want to use a PC or laptop to work, you can consider connecting to the Orbi satellite or the main router using the Ethernet cable. The Ethernet cable connection gives you extra speed as compared to the WiFi connection.
- Avoiding interference from other devices
Make sure the Orbi main unit and the satellite units are not surrounded by other wireless gadgets or devices. Try to keep the main node and the satellites at least 5 feet above ground level.
- Configuring QoS settings for optimal performance
Last but not least – try to configure the QoS setting to your liking. The QoS or Quality of Service feature helps the router to determine which device to be prioritized for bandwidth sharing.
Conclusion
If you observe your Orbi satellite not connecting to the main router or your devices, make sure the whole WiFi system is set up accurately. If the Orbi satellites are placed far away from the router or main unit, the WiFi system won’t be able to work properly.
This post was all about the reasons for the Orbi satellite not connected issue and troubleshooting the issue on your own. We hope that the aforementioned tips and tricks helped you get rid of the connectivity issues on your Orbi router and satellites. If you have any doubts or queries, make sure you get in touch with our support team for more help.
